Website Management · The Forge ZA
Your Website Should Not Become Another Job
Ongoing WordPress and WooCommerce management for businesses that need their website maintained, updated and improved without employing an in-house web specialist.
Ongoing support
A Website That Keeps Up With Your Business
Products change. Services evolve. Staff details move. Promotions end. Plugins need attention. A website that is never updated quickly becomes inaccurate, insecure or difficult for customers to use.
Website Management gives your business a reliable route for routine maintenance and approved changes. You send the request, we confirm what falls within the package, and we implement it without turning every small update into a new development project.
What we manage
Routine care and real business updates
The service covers both the technical health of the website and the practical work needed to keep its public information useful.
Technical Maintenance
WordPress, theme and plugin updates, routine checks, backup review, basic troubleshooting and monitoring for visible website problems.
Content & Layout Changes
Wording, contact details, images, staff information, banners, page sections, downloadable documents and other agreed content changes.
WooCommerce & Catalogue Work
Product loading, pricing and stock edits, variations, categories, promotional changes, coupons and routine storefront support.
Issue Investigation
Practical diagnosis when a form, page, checkout, plugin or display stops behaving as expected. Larger repairs are scoped before work begins.
Continuous Improvement
Small, regular improvements to customer journeys, calls to action, page structure and operational usefulness as the business changes.
One Support Relationship
A consistent provider who understands the website and business context, reducing the time lost explaining the full setup for every request.
Monthly packages
Choose the level of support your website actually needs
These packages are recommended starting points. Final placement is confirmed after a website assessment so the monthly scope matches the condition and workload of the site.
Website Care
For a stable business website that needs routine technical attention and occasional small changes.
- Monthly website health check
- WordPress, theme and plugin updates
- Backup and visible-error review
- Up to 30 minutes of minor content changes
- Email support for website requests
Business Management
For an active service business that needs regular website changes and dependable support.
- Everything in Website Care
- Up to 2 hours of approved updates
- Content, image and layout changes
- Basic form and enquiry-path checks
- Up to 10 product or catalogue updates
- Monthly work summary
Commerce Management
For WooCommerce businesses with recurring catalogue, campaign and storefront work.
- Everything in Business Management
- Up to 4 hours of approved updates
- Up to 30 product updates or uploads
- Pricing, coupons and variation changes
- Routine cart and checkout checks
- Priority support queue
Digital Partner
For businesses that need active improvement, integrations and broader implementation—not only maintenance.
- Everything in Commerce Management
- From 8 hours of allocated work
- New landing pages and campaigns
- Workflow and integration improvements
- Reporting and improvement planning
- Priority scheduling
Scope protection
Clear monthly support, not unlimited development
Management packages create predictable access to routine website work. They do not turn major rebuilds, custom functionality or emergency recovery into hidden monthly obligations.
- Allocated time is used for approved work within the package.
- Unused time does not automatically roll over unless agreed in writing.
- Major redesigns, custom code, new systems and complex integrations are quoted separately.
- Premium plugins, paid services, hosting migrations and third-party fees are excluded unless listed in the agreement.
- Malware recovery or repair of pre-existing faults may require a separate once-off scope.
- Content, product details and approvals must be supplied by the client unless content creation is included separately.
Before management begins
We assess the website first
The assessment confirms what platform is in use, whether the website is reasonably maintainable, whether backups and access are available, and whether any urgent repair work is needed before a monthly plan can begin.
- Administrator access
- Hosting and domain position
- Theme and plugin condition
- Backup availability
- WooCommerce complexity
- Existing faults or security risks
How it works
A simple route from request to completion
Website Assessment
We inspect the current setup, access, condition and likely support workload.
Package & Scope
We confirm the appropriate plan, inclusions, exclusions and request process.
Requests & Scheduling
You submit updates; we clarify priorities and schedule approved work.
Implementation
Changes are completed, checked and reported back clearly.
Frequently asked questions
Website Management FAQs
Can you manage a website you did not build?
Yes, if it is a reasonably maintainable WordPress or WooCommerce website and the required access is available. We assess it before confirming a plan.
Is hosting included?
Not automatically. Existing hosting can remain in place if suitable. Hosting, migration or a managed hosting arrangement can be quoted separately where needed.
Are updates unlimited?
No. Each plan includes a defined level of work so expectations, turnaround and monthly pricing remain practical. Additional work is approved before it is billed.
Does this include a website redesign?
No. Small layout improvements may fit within allocated time, but a redesign, rebuild or new feature set is scoped as development work.
Can you load products for us?
Yes. The Business and Commerce plans include defined catalogue capacity. Large imports, complex variations, supplier integrations or substantial data cleanup are separately scoped.
Keep the Website Working While You Run the Business
Tell us what website you have, what keeps falling behind and how often you need help. We will assess the current setup and recommend a practical management level.